Our Commitment to Your Privacy

At ConnectSwordFlow, we understand that your privacy matters. When you work with us on mobile game development projects or explore our learning programs, you're sharing valuable information with us. This policy explains exactly how we handle that information, what rights you have, and how we protect your data under Malaysian privacy laws.

We've written this policy in plain English because we believe you shouldn't need a law degree to understand how your personal information is being used. If something isn't clear, please reach out to us directly.

Information We Collect

We collect different types of information depending on how you interact with us. Here's what we typically gather and why we need it:

How We Use Your Information

Your information serves specific purposes in our business relationship. We don't use your data for anything beyond what's necessary to provide our services effectively.

• Service Delivery: Creating mobile games, providing technical support, and delivering learning programs tailored to your needs
• Communication: Updating you on project progress, sending important notifications about our services, and responding to your questions
• Improvement: Analyzing how our website and services perform to make them better for everyone
• Legal Compliance: Meeting our obligations under Malaysian law and maintaining proper business records
• Security: Protecting our systems and your information from unauthorized access or misuse

Data Storage and Security

We take data security seriously, especially given the creative and proprietary nature of game development projects. Your information is stored using industry-standard security measures.

Storage Location: Your data is primarily stored on secure servers within Malaysia, ensuring compliance with local data protection requirements. Some technical services may use international cloud providers with appropriate data transfer safeguards.

Security Measures: We use encryption for data transmission, secure access controls for our team members, regular security audits, and backup systems to prevent data loss. Project files and sensitive business information receive additional protection layers.

Access Control: Only team members who need access to specific information for their work can view it. We maintain logs of who accesses what data and when.

Your Rights and Control

Under Malaysian personal data protection laws, you have several important rights regarding your information. Here's how to exercise them:

• Access Right: You can request a copy of all personal information we hold about you. We'll provide this within 21 days of your request.
• Correction Right: If any of your information is incorrect or outdated, let us know and we'll fix it promptly.
• Withdrawal of Consent: You can withdraw your consent for us to process your personal data, though this might affect our ability to provide certain services.
• Data Portability: For learning program participants, you can request your progress data in a format that allows you to transfer it elsewhere.
• Deletion Right: You can request that we delete your personal information, subject to any legal requirements to retain certain records.

To exercise any of these rights, simply email us at info@connectswordflow.com with your request. We'll verify your identity and respond within the timeframes required by Malaysian law.